FREE SHIPPING ON ORDERS OVER $200

[FAK, EF-EY-KYOSS]
Frequently Asked Questions

Q: I tried placing an order but it didn’t go through and it’s showing up on my online banking app as being charged.

A: This is a temporary hold on your credit card placed by your bank/credit card company. They will remove the hold in 3-5 business days. Your order will not be captured, charged or processed.

Q: Can I cancel my order?

A: 
Once your order is confirmed we immediately begin processing your order and cannot cancel your order. We do offer easy returns.

Q: Can I add or remove items from my order?

A: 
Once your order is confirmed we immediately begin processing your order and cannot add or remove items from your order.

Q: What if I need to change my address?

A: 
Once your order is confirmed we immediately begin processing your order and cannot change your address on the order.

However; If you’re wanting to change your address on your Rockusenterprises.com account, simply log in to your account and update your information in the appropriate area(s).

Q: Why didn't my discount code work?

A:
 Please make sure you entered it correctly. If it still doesn't work, it may have expired. Contact Customer Support and depending on the circumstances we will most likely issue you another one free of charge.


Q: What if an item in my order is damaged or defective?

A: 
If you receive a damaged or defective item, contact Customer Support with a photo and your order number and we’ll happily take care of you.


Q: Will I be charged tax? 

A: 
We are required to collect sales tax for the state of Italy only.

Q: Can I pick up my order?

A: 
If you live close to our printing facility in 00145 Roma, Italy, please, by all means, stop by and see us! We would love to meet you.

Q: If I pick up locally, will I still charged for shipping?

A: 
No. Just select “In-Store Pickup” when you're placing your order under the shipping section.

Q: What's the physical address?

A: Via Costanzo Cloro, 45, 00145 Roma, Italy

Q: What are your store hours?

A: Monday - Friday 10 am - 6 pm MT (excluding weekends and holidays)

Q: Do you offer international shipping?

A: 
We do not sell our products outside of the United States of America.

We appreciate you stopping by our FAQ page. If you have any other questions that were not addressed on this page, please don’t hesitate to reach out to us however you feel the most comfortable. We offer these 4 easy ways to quickly correspond with us.

1) Contact Customer Support

Please be sure to include any comments/suggestions that will help us improve your shopping experience with us.

2) Email:

[email protected]

We will respond within 24 hours
(excluding weekends and holidays)

3) Phone:
+393399958867
We will respond within 24 hours
(excluding weekends and holidays)

4) Snail Mail or Drop-ins:
Via Costanzo Cloro, 45, 00145 Roma, Italy

Our office hours are:
Monday - Friday 10am - 6pm MT
(excluding weekends and holidays)